BOTTOUD CUSTOMER CARE
Shipping & returns
A little care, every step of the way.
Everything you need to know about your delivery and returns.
On every order
Usual processing time
For online cancellations
FROM OUR DOOR TO YOURS
UK delivery
We aim to deliver every order safely and with care. Standard UK delivery is free on all orders.
- Order processing
- Usually 1–2 working days
- Delivery after dispatch
- Estimated 2–5 working days
These are estimates, rather than guaranteed arrival dates. Working days exclude weekends and bank holidays. Busy periods, public holidays and courier delays may affect delivery times.
Tracking your order
Depending on the courier used, tracking information may be emailed to you after dispatch. If you need an update, contact us with your order number.
Address changes and delivery issues
Please check your delivery address carefully at checkout. If you notice an error, contact us as soon as possible so we can check whether it can be corrected before dispatch.
If your parcel is delayed or has not arrived, please get in touch and we will help investigate.
International delivery
We currently focus on UK orders. International shipping may become available in the future.
SHOP WITH CONFIDENCE
Returns, made clear
For online change-of-mind returns, tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to send the goods back.
Please keep fragrances unused and their original packaging unopened wherever possible if you intend to return them. Contact us before posting anything so we can provide the correct return instructions. This request does not limit your statutory cancellation rights.
- Get in touch
Use our contact page or email bottoud@gmail.com, including your order number and the item you wish to return.
- Prepare your return
Follow the return instructions we provide. Pack the item securely, retain its original packaging where possible, and keep your proof of postage. Fragrances require suitable packaging and a courier that accepts perfume.
- We’ll help with the next step
We will confirm the return and applicable refund arrangements. If your item is faulty, damaged or incorrect, tell us before arranging postage so we can help resolve it.
Opened or used fragrances
Please contact us about your particular item. Handling beyond what is reasonably necessary to inspect the goods may reduce a change-of-mind refund to reflect a loss in value. Any legally applicable exception for unsealed health or hygiene goods will be assessed where relevant; it does not remove your rights if an item is faulty or not as described.
Damaged, faulty or incorrect items
Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photographs of the item and packaging. We will help arrange an appropriate replacement, refund or other remedy.
The 48-hour request helps us investigate promptly; it is not a deadline that removes your statutory rights. You do not need unopened packaging to report a fault.
THE FINAL STEP
Refunds
Refunds are returned to your original payment method. For eligible online cancellations, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
Any standard outbound delivery charge paid will also be refunded for an eligible full-order cancellation. Bank and payment-provider processing times may affect when the money appears in your account.
Nothing on this page affects your statutory consumer rights.